FAQ
Frequently Asked Questions
1. How can I place an order?
Browse our products, select your preferred size and color, click 'Add to Cart', and proceed to checkout by following the on-screen instructions.
2. What payment methods do you accept?
We currently accept payments via PromptPay only.
3. Can I modify or cancel my order?
Once an order is placed, it begins processing immediately and cannot be modified. If you need to cancel, please contact our customer service as soon as possible before the order is shipped.
4. How long does shipping take?
Standard shipping usually takes 2-3 business days.
5. How much does shipping cost?
Shipping fees are calculated at checkout based on your location. However, as a Neuf & Co. Member, you enjoy FREE shipping on all orders with no minimum requirement!
6. Do you ship internationally?
Currently, we only ship within Thailand. We are working on expanding our international shipping options in the near future.
7. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can also view your tracking details in the 'My Orders' section of your account.
8. What is your return policy?
We only accept returns for defective or incorrect items. If you receive a defective or incorrect item, please contact us within 3 days of receiving your order.
9. How do I start a return?
Please contact our customer support team with your order number and the reason for the return. We will provide you with further instructions.
10. Can I exchange an item for a different size?
We do not offer size exchanges. Items cannot be exchanged or returned for sizing issues in any case.